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Kitty2twoKitty2two6 år sedan
Part 2 of this BLOG #12654

I got great news but bad news.

Goodsmile company is going to send me a new ITEM #166320 so I started to use the original defected one as a custom. I'm fixing her up and even making her a new base that's a tower of books. I'm extremely happy about this so now I can display both side by side.

However... Kotobukiya decided not to help with this figure ITEM #166624 . She came in with a missing arm and I emailed the European branch for Koto looking for a solution. They were extremely nice and were polite.

But they couldn't do anything because the Japanese branch took care of defects. So they contacted them for me.

The Japanese branch replied and said this:

Sorry for the late answer, unfortunately after inquire with Japanese we will not being able to replace for the missing arm.

We hope for your understandment.
We are sorry for the outcome of this and we cannot help you more.

So I'm extremely upset about this. Before this I contacted Hobby Search about this and they gave me compensation and told me to contact the companies in case they can help to. GSC was good with help but Koto...

Well let's just say I think I'm going to decrease my spendings into them. Not being about to help with defects and mistakes they made is extremely displeasing to me. I feel like if Alter made a mistake, they would at least help, even if it took them 8 months to make a finger of an arm.

So no arm for Hitagi for her handcuffs. Really upset about that, I should of just settled for GSC's Hitagi...
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Kommentarer6

Bloosica6 år sedan#1991481That's too bad. While you got a discount for the damaged figure, what are you really gonna do with a product that is missing a piece? It would have been better to fully refund you and take the figure back. Or at least had you return it and send you a new one if they still had some in stock. Sorry to hear, but at least one of the figures turned out with a happy ending.

Hobby Search was going to send me a new one free of charge but Hitagi was sold out :c

To be honest, I really hate this character. I have her to complete the monogatari series of my collection. Collecting wise, I really don't care for her but when I need to sell her, I feel like no one owuld want her >.<
6 år sedan
Wow, that sucks. >:(

If you don't mind doing stupid things.

View spoilerHide spoilerWrite a letter, hand written btw, and attach it with the figure's box.
Then mail the defective figure and the letter to Kotobukiya's office or headquaters.
Be like, "Thanks, I didn't know what to do with a figure missing an arm so here's your figure back."


Sorry about your dilemma, I don't think straight when I encounter problems and I can't imagine the madness I'll be in if that had happened to me. :(
6 år sedan
Stalking Loli hunter
Wow, I was pretty sure they'd be able to ship that one arm... Didn't they even tell you why, instead of "oh, we can't help"? ): That really sucks.
I'd understand if they said they have no replacements left for it, or something like that, but... Ah, well. At least that's not her only display option!
6 år sedan
Shinigamiyoko heart reinforce
Glad GSC came through for you, but that's awful about Koto. Since your Hitagi is new, it definitely seems to be Koto's fault that she's missing an arm, and you'd think they would admit the mistake and give you a refund or a replacement. Missing an entire arm is not something that can be easily overlooked D:
6 år sedan
That's too bad. While you got a discount for the damaged figure, what are you really gonna do with a product that is missing a piece? It would have been better to fully refund you and take the figure back. Or at least had you return it and send you a new one if they still had some in stock. Sorry to hear, but at least one of the figures turned out with a happy ending.
6 år sedan
theyasminshow Militant Missionary
Terrible. You'd think with all the localized branches they could give better support.
6 år sedan
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