iMHToyShop Shop Shut Down / Closure (Confirmed)n/a    Läsarnas sektion (2017-07-18)

Just posting this for more visibility as I think community articles are more visible than the forum threads. As discussed in this MFC thread, http://myfigurecollection.net/club/72/discussions/&did=8109&p=4 it seems that MHToyShop suddenly close their online shop site and also it seems that their Amazon/Ebay account changed name and/or owners. Another thread from reddit regarding it: https://www.reddit.com/r/AnimeFigures/comments/6nm26s/mh_toyshop_shut_down/?st=j58dztos&sh=4975a308

Personally, I only have one preorder from this shop with just a 20% downpayment (around $50) and also still have three months to open Paypal dispute in case the shop indeed closed so still observing for any developments for a few more days.

UPDATE 1 (2017/07/17 12:30 PDT)
Official announcement from MHToyShop regarding shop closure:

It pains us to say this. Today after 5 years of helping collectors obtain their favorite action figures, statues and collectible goods we will be shutting down MHToyShop. Our number one goal has always been to provide customers with a reputable place to shop for their favorite hobby. After many years of operating at a loss to facilitate customers and with growing competition, difficult vendors, inconsistencies with item releases, merchant account limitations, unpaid customer invoices and increased pricing we can no longer keep the doors open. Our team has worked countless overtime hours to keep things afloat but no matter what we did we could not stop the downward spiral. To make matters worst our website was down for less than 48 hours and customers began to issue chargeback claims at an alarming rate before giving us the ability to explain the outage.
With that said, we'd like to thank all of the thousands of customers that supported us over the years and we hope you find a new shop that facilitates all of your collecting needs like we have or better. If you have any unfulfilled orders with us we will begin issuing customers refunds accordingly with whatever resources we have. To contact us it will need to be through our support email and not any other channels. We no longer own our Ebay, Amazon and social accounts as those were sold to fulfill customers orders. If contacting our support email, please be aware that some emails may go unanswered if your questions have been answered here. We now have limited staff able to fulfill and answer hundreds of order request. Once again, we'd like to thank all of the customers that have supported us over the years and we hope you continue your collecting hobby!

Intressanta Kommentarer

613 dagar sedanemosuccubusemosuccubus
they honestly have no right to blame this on the people who were issuing charge backs. there are so many ways they could have prevented that
why didnt they send out emails?? why did they shut down suddenly with no warning?? this feels kinda shady
512 dagar sedanwzztwzzt
All of you do realize that they're not being entirely truthful here and really were trying to run off with your money, right? The idea that people would swoop in, buy up all the social media accounts of a defunct store simultaneously, then promptly proceed to shut them all down without a peep of an announcement occurring at any point during this process is absolutely ludicrous.

These aren't the words of some innocent, unfortunate soul who was simply misunderstood by the harsh, uncaring world around them; they're the words of somebody who got caught trying to sneak a cookie out of the cookie jar and is making up excuses to justify themself. I wouldn't be shocked if this statement were just another delaying tactic.

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01 timme sedanadrikynadrikyn
We had a couple people come forward on the first day that they got refunds, but I haven't heard anything since. Hate to say it, but I think we're not actually getting refunds at all.

I'll be filing an IC3.
03 timmar sedan (2 timmar sedan)carbonatecarbonate
w8 I asked my card about it, they put in dispute not the best way; but, Paypal bailed out
I am hoping MH refund/address themselves quickly, so I can cancel dispute.
Apparently when request retrieval, it cost them around 10 bucks.
I don't like getting muddled up with banks.
Apparently charge-backs cost a lot for them? like 20-30 and heavy penalty once booked.
Have anyone got response from support or them gone too?
I get the idea kind of hole they dug themselves a deep hole
and now are preparing to run from collections...?
Moneys got to come from somewhere.
03 timmar sedanhyperassasin95hyperassasin95
carbonate (1 dag sedan) #23662901yeah I emailed them on Monday and no reply.
Tomorrow, I will call Paypal first and if they don't want to take it up then I will go to my credit card.
Update: I contacted Paypal Canada and they didn't want to take it up, since 20% Sakura is almost a year old.
I went to my credit card to see if they could help me with it..

did you get your refund?
018 timmar sedanangelbottangelbott
anubis20 (19 timmar sedan) #23675532Just filed all 8 of my claims... screw them! They billed me for the remaining balance for an order just last week on the 11th probably knowing they were planning on shutting down. Im out 18 bucks for a December preorder but im gonna try and recoup everything from February on.
Wait..they billing you for these not refund them to you?? D: Have screenshot of this [you can blank some out of personal..] if you don't mind.. So sorry.. D:
019 timmar sedananubis20anubis20
Just filed all 8 of my claims... screw them! They billed me for the remaining balance for an order just last week on the 11th probably knowing they were planning on shutting down. Im out 18 bucks for a December preorder but im gonna try and recoup everything from February on.
019 timmar sedan (19 timmar sedan)grail_huntergrail_hunter
Damn, I have a pre-order with two figures from them, paid the deposit of around $34 last December (so it's over 6 months already T_T), but I paid the remaining balance for one for the figures last March so there's still chance for that one at least, hopefully.
I contacted them on Tuesday and got a reply saying 'we'll be in contact as soon as possible'. No replies until now, I'll wait until tomorrow and contact PayPal. Man this sucks an all levels..
01 dag sedan (4 timmar sedan)carbonatecarbonate
yeah I emailed them on Monday and no reply.
Tomorrow, I will call Paypal first and if they don't want to take it up then I will go to my credit card.
Update: I contacted Paypal Canada and they didn't want to take it up, since 20% Sakura is almost a year old.
I went to my credit card to see if they could help me with it..
01 dag sedanIvanStrife123IvanStrife123
I have two orders with them, about 50usd deposit, and I have sent them a mail. Hope that their support mail is still working...
01 dag sedanadrikynadrikyn
11lemons (2 dagar sedan) #23636800Yeah, pretty much. But I got the refund so fast because MHToyShop agreed to send it after PayPal contacted them as part of the investigation they do.
Edit: I have two other claims open that were put through at the same time. Not sure why they have only agreed to respond to and refund one so far. It was also the cheapest order of the three, though not sure if that means anything. They have ten days to reply/give the refund before PayPal decides on the other two. Though I'm hoping the fact that MHToyShop agreed to refund one already works in my favour.


Strange. I put in my claims two days ago and haven't gotten anything yet. I didn't have contact with MH directly though, but I explained the situation to Paypal. Maybe they're going in some kind of order?
122 dagar sedanCantisamaCantisama
theyasminshow (2 dagar sedan) #23623439To add to this, this isn't the first time I've seen a webshop go under, but usually those shops are able to fulfill the last of their preorders - because the goods have already been ordered from the distributors, the last step is just receiving and distributing.
I remember when otacute.com closed. They gave users over a month of warning, all pre-orders up to a listed cutoff date were to be fulfilled even after the store closed, and they had huge sales to liquidate their remaining stock. Otacute was a great store.

I never used MHToyShop, but I agree with others here that the way they closed is terrible. Good luck to everyone getting your money back and finding your pre-orders available at other stores.

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